Get in Touch With Us
If you have a question about one of our reviews, spotted something that needs correcting, or want to flag a concern about a casino not on GamStop, this is the page to use. Below is how to reach us and what you can expect once you do.
How to email us
The best way to contact Non Gamstop Casinos is by email at [email protected]. We read every message that arrives and aim to reply within two working days. If your enquiry relates to a specific site — say Betmica, Kikibet or Betninja — mention the operator by name and, where possible, the page or offer you are asking about. That single detail usually saves a back-and-forth and gets you a useful answer faster.
We are an independent research and comparison publisher. We do not process withdrawals, resolve account disputes or manage bonus terms on behalf of any casino — those matters sit with the operator itself, or with whichever licensing authority issued its licence. What we can do is point you towards the right information, correct anything we have got wrong, and explain how a particular bonus, wagering requirement or payment method actually works.
What readers usually contact us about
- Bonus and wagering questions — readers often want clarity on how welcome offers, free spins, deposit bonuses or cashback deals actually work, including game contribution to wagering, maximum bonus bets, and bonus expiry dates. We can explain the general mechanics; the exact terms always sit with the casino's own bonus policy.
- Payments and withdrawals — questions about GBP accounts, debit card payments, e-wallets, bank transfers, cryptocurrency, currency conversion, or withdrawal processing times and limits. If you have hit a specific problem with an operator, we will point you towards our guidance, but the casino's support team handles individual cases.
- Licensing and GAMSTOP status — readers frequently ask why a site operates without being covered by GAMSTOP, or what an overseas gambling licence means in practice compared with a UK Gambling Commission licence. We are happy to explain the distinction in general terms.
- Corrections and updates — offers, ratings and terms change. If something on the site looks out of date, tell us the page and the detail in question, and we will check it against current sources.
- Content suggestions — if there is a topic, game type or payment method you think we should cover in more depth, we take that feedback into account when planning future guides such as our Best Non GamStop Casinos 2026 page.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, say so in your message. We will not attempt to counsel you ourselves, but we can direct you to organisations equipped to help, such as GamCare or the National Gambling Helpline.
What we can and cannot help with
To set expectations clearly, here is a quick breakdown of what falls inside and outside what we do:
| We can help with | We cannot help with |
|---|---|
| Explaining how wagering requirements, RTP or slot volatility work | Processing your deposit, bet or withdrawal |
| Clarifying licensing, GAMSTOP scope and overseas regulation | Overturning a casino's account decision or bonus voidance |
| Correcting inaccurate information published on this site | Guaranteeing a payout, bonus outcome or withdrawal time |
| Signposting self-exclusion and support resources | Acting as a mediator in a live payment dispute |
For disputes involving a specific deposit, bonus cashout limit or KYC and identity verification hold-up, the operator's own customer support and complaints procedure is the correct first stop. If that does not resolve things, most licensed operators — UK or overseas — publish an alternative dispute route through their regulator, which is worth checking on the casino's own terms page.
How quickly we respond
A real person reviews every message; we do not rely on automated replies to close out enquiries. Most emails receive a substantive answer within two working days, though this can stretch slightly during busy periods around new casino launches or major promotional updates. If your enquiry is urgent — for example, a safety concern connected to gambling harm — please say so at the top of your message so it can be prioritised appropriately.
A note on accuracy and independence
Our reviews and comparisons, including coverage of operators such as WinnerIsland, Zombillion and Smash Casino, are researched independently. Any commercial relationship with a casino featured on the site does not influence how it is rated or ranked, and we welcome readers challenging anything that looks inaccurate or outdated. If you believe a fact on this site is wrong, tell us what it is and where you found it — corrections keep the whole site useful for the next reader.
Thank you for taking the time to get in touch. Whatever the reason, we will read your message and reply from a genuine member of the team.